Privacy Policy

Vivela respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our store.

Information We Collect

When you use Vivela, we may collect the following information:

Information You Provide

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order details
• Any information you provide when contacting customer support

Information Collected Automatically

• IP address
• Browser type and device information
• Pages viewed and time spent on the website
• Purchase history and browsing behavior
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer service and support
• Send order confirmations, shipping updates, and other transactional emails
• Improve our website, products, and services
• Prevent fraud, abuse, and unauthorized transactions
• Comply with legal obligations
• Send marketing communications if you have chosen to receive them

Cookies and Tracking Technologies

Vivela uses cookies and similar technologies to improve your experience.

Cookies may be used to:

• Remember your preferences and shopping cart
• Understand how visitors use our website
• Measure the effectiveness of advertising campaigns
• Deliver personalized content and advertisements

We may also use third-party tools such as analytics and advertising platforms.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Sharing Information with Third Parties

We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting and technology providers
• Marketing and analytics platforms
• Legal or regulatory authorities when required by law

We do not sell your personal information to third parties.

Data Storage and Security

Vivela takes reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Your information may be stored on secure servers and accessed only by authorized personnel.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

If you access Vivela from outside the country where our systems are located, your information may be transferred to and processed in other countries.

By using our services, you consent to such transfers when necessary for order processing and business operations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@usevivela.com.

Third-Party Links

Our website may contain links to third-party websites. Vivela is not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

Vivela may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

support@usevivela.com