Shipping policy
Shipping Policy
Vivela is committed to delivering your order as quickly and safely as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-volume periods, processing times may be slightly longer.
Shipping Methods
Vivela may use a variety of shipping carriers depending on your location and the selected shipping option.
Available shipping methods may include:
- Standard Shipping
- Expedited Shipping
- International Shipping
The shipping options available for your order will be shown at checkout.
Estimated Delivery Times
Estimated delivery times begin after the order has been processed:
- Domestic orders: 5–12 business days
- International orders: 7–21 business days
Please note that these are estimates only and actual delivery times may vary due to customs, weather, carrier delays, or other circumstances beyond our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can use the tracking number provided to monitor the status of your shipment.
If you do not receive tracking information within 5 business days of placing your order, please contact support@usevivela.com.
International Shipping
Vivela ships to selected countries worldwide.
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Vivela is not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please make sure your shipping address is accurate and complete before placing your order.
Vivela is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information.
Lost, Delayed, or Stolen Packages
If your order appears to be lost, delayed, or stolen:
- Check the tracking information.
- Contact the shipping carrier for additional details.
- Contact us at support@usevivela.com.
We will do our best to assist you, but Vivela is not responsible for packages that are marked as delivered by the carrier.
Damaged Packages
If your package arrives damaged, please contact support@usevivela.com within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged package and product
- A brief description of the issue
We will review the situation and work with you to find a solution.
Contact Us
For any shipping-related questions, please contact: